Last updated: July 28, 2026
This Privacy Policy explains how Velora Group, LLC dba Velora Risk Partners ("Velora," "we," "us"), collects, uses, and shares information when you visit velorarisk.com or work with us as a client or prospective client. We keep this policy in plain English because we would rather you actually read it.
What We Collect
Information you give us
When you fill out a form on our site, email us, book a meeting, or go through our intake process, you may provide:
- Contact details, such as your name, email address, phone number, and company name.
- Business and insurance details, such as your industry, operations, payroll, revenue, current coverage, claims history, and other information needed to quote and place insurance.
- Anything else you choose to share in a message, document, or call with us.
Information collected automatically
Like most websites, we use Google Analytics and cookies to understand how visitors use our site. This includes things like the pages you view, how you arrived at the site, your general location, and your device and browser type. We use this information in the aggregate and do not use it to identify you personally.
Information from third-party tools
We use third-party services as part of doing business, including scheduling tools (such as cal.com), intake tools (such as Sembley), and an off-site payment portal. When you use these tools, the information you enter is collected by those providers under their own privacy policies, and relevant details are shared with us so we can serve you. We encourage you to review the privacy policies of any third-party tool you use.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests.
- Prepare insurance quotes, submissions, and proposals.
- Service your account, including policy changes, certificates of insurance, renewals, and billing coordination.
- Improve our website and understand what content is useful to visitors.
- Meet our legal, regulatory, and record-keeping obligations as a licensed insurance producer.
Who We Share It With
Placing insurance requires sharing your information with the markets that quote and issue coverage. We share information with:
- Insurance carriers, wholesalers, and MGAs, as needed to obtain quotes, bind coverage, and service your policies.
- Service providers that help us run the business, such as our CRM, document storage, scheduling, intake, and payment processing tools.
- Legal and regulatory parties, when required by law, regulation, or a valid legal process.
We do not sell your personal information. We share it only as described above and only as needed to quote, place, and service coverage or to operate our business.
Cookies and Analytics
Our site uses cookies to make Google Analytics work. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics using Google's browser opt-out tools. The site will still work if you do; we just see less about how it is being used.
How Long We Keep It
We keep information for as long as we need it to serve you and to meet our business and legal record-keeping obligations. Insurance records in particular are subject to retention requirements, so client and policy files are kept for the periods those obligations require, even after a relationship ends.
How We Protect It
We use reasonable safeguards to protect your information, including access controls on our systems and encrypted document handling through the platforms we use. No system is perfectly secure, so we cannot guarantee absolute security, but we take the protection of client information seriously and limit access to people who need it to do their jobs.
Your Choices
You can ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete information, where we are not required to keep it for legal, regulatory, or record-keeping reasons.
To make any of these requests, email us at info@velorarisk.com. We will respond as promptly as we reasonably can. You can also opt out of analytics tracking at any time using the browser tools described above.
Children
Our website and services are directed at businesses and their representatives, not children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time as our business or the tools we use change. When we do, we will post the updated version on this page and revise the "Last updated" date at the top. Material changes will be reflected here rather than communicated individually, so check back occasionally.
Governing Law
This policy and any disputes related to it are governed by the laws of the State of Texas.
How to Contact Us
Questions about this policy or how we handle your information are welcome.
Velora Group, LLC dba Velora Risk Partners
5900 Balcones Drive, STE 28342, Austin, TX 78731
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